Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Northern New Jersey that provides these benefits to your business.
Here are the reasons you can depend on Managed Technical Services to keep you and your business up and running:
- Quick response – We are available and responsive 24 hours per day x 7 days per week. Our average response time is less than 15 minutes. (We know because we track it) Smart people are worthless if you can’t reach them when you need to. Furthermore, a live person will answer your call or you can enter a service ticket yourself on-line with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
- Integrity - We operate and act with the utmost integrity and always do what’s right for our clients, even if it means doing nothing at all. Sometimes all that’s needed is some great advice.
- Reputable - Managed Technical Services has been around since 1993, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.
- Knowledgeable & experienced - We have 23 years experience supporting small / mid-sized clients. Our average technician tenure is 9.5 years. Our technicians are required to keep up with the training and certifications required to support the various products and services we recommend. We won’t be sending out warm bodies to train on your dime!
- Business savvy & insightful - We design budget sensitive solutions that support both the short and long term business goals of our clients.
- Current - We’re always on the hunt. Technology and the benefits it offers business, changes almost daily. At MTS we’re always looking for, and testing, new products and services to keep your business safer and run more efficiently.
- Inclusive - Our solutions consider our clients whole business, not just the computers. The network is the office. From computers and servers to phone systems and video surveillance; it’s all tied together and MTS is uniquely qualified to make it all function smoothly. We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your Internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
- Proactive – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
- Trustworthy beyond question - We understand and acknowledge that as network administrators we have access to information that must be kept confidential. Every employee must pass a background check before working at MTS.
- Dialogue matters - Our clients are more than clients. To us they are friends with whom we have open & honest conversations about their goals and frustrations. Having that kind of dialogue produces solutions that are uniquely suited to each client’s needs.
- Humility - We know what we’re talking about and admit when we don’t. BS is for incompetent fools. We won’t try to dazzle you with technical jargon. We actually want you to understand.
- Local - Sure we fix most things remotely, but if a site visit provides a quicker solution, that's what we do.