Your business depends on your IT systems. We’re confident that we are the only Technical Service Firm in North New Jersey that provides these benefits to your business.

Here are the reasons you can depend on Managed Technical Services to keep  your business up and running:

  • Quick response – We are available and responsive 24 hours per day x 7 days per week.  Our average response time is less than 15 minutes.  (We know because we track it) Smart people are worthless if you can’t reach them when you need to. Furthermore A live person will answer your call, or you can enter a service ticket yourself on-line with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location
  • Integrity - We operate and act with the utmost integrity and always do what’s right for our clients, even if it means doing nothing at all. Sometimes all that’s needed is some great advice.
  • Reputable - Managed Technical Services has been around since 1993, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.
  • Knowledgeable & Experienced - We have 23 years’ experience supporting small / mid-sized clients. Our average technician tenure is 9.5 years.  Our Technicians are required to keep up with the training and certifications required to support the various products and services we recommend. We won’t be sending out warm bodies to train on your dime!
  • Business savvy & insightful - We design budget sensitive solutions that support both the short and long term business goals of our clients.
  • Current - We’re always on the hunt.  Technology and the benefits it offers business, changes almost daily. At MTS we’re always looking for, and testing, new products and services to keep your business safer and run more efficiently.
  • Inclusive - Our solutions consider our clients whole business. Not just the computers. The network is the office.  From computers and servers to phone systems and video surveillance. It’s all tied together and MTS is uniquely qualified to make it all function smoothly. We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your Internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
  • Proactive – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
  • Trustworthy beyond question - We understand and acknowledge that as network administrators we have access to information that must be kept confidential. Every employee must pass a background check before working at MTS.
  • Dialogue matters - Our clients are more than clients. To us they are friends with whom we have open & honest conversations about their goals and frustrations.  Having that kind of dialogue produces solutions that are uniquely suited to each client’s needs.
  • Humility -  We know what we’re talking about and admit when we don’t. BS is for incompetent fools.  We won’t try to dazzle you with technical jargon.  We actually want you to understand.
  • Local - Sure we fix most things remotely, but if a site visit provides a quicker solution, thats what we do.

 

We have the services you need

Everyone's needs are different.   At Managed Technical Services, we have a service plan that's right for you -- even if that means no service plan at all.

 

We have an option that's right for you.

Per-incident support

•Periodic maintenance schedules

•Automatic Updates and Patches

•Unlimited Remote diagnosis and repair

•Unlimited on-site diagnosis and repair

•Managed Service offerings

 

Want something more proactive and formal? Preview our Guardian Monitor suite of services to discover just how flexible our service plans are.

 

Or if you're done reading and want to talk, we'd enjoy discussing how Managed Technical Services can help you.

 

Call us at 973-808-2882 of e-mail us and we'll get back to you ASAP.

 

Experience matters

Experience Matters

 

There are few industries where change happens as rapidly as the computing industry.  While the rapid pace of IT brings many new and exciting options to a business looking for solutions, it has some drawbacks.  If you've ever discussed older technology with a younger IT professional, you know what I mean.

  • But what if your business depends on older technology?
  • Who's going to fix it when it breaks?

Good luck getting a newbie to look backwards and learn old technology.  He'll likely tell you "it's time for an upgrade" and be done with you. While an upgrade may be what's ultimately needed, doing so under the gun is never a good idea.

 

At Managed Technical Services, we've been around a good long time.  We've done and seen things the younger guys never even heard of.

We're always learning, but we also have the experience of more than 25 years solving problems for businesses.  That kind of background gives us insights that others just don't have -- insights that allow us to see and consider things that others miss.   It allows us to filter through the noise and see exactly what a potential solution brings to the table. Insights you need when making important decisions.

To benefit from our experience you need to make the first move, call 973-808-2882 or e-mail us today.

We take the time to get to know you.

MTS will take the time to get to know you.

We'd like to get to know you, but you need to make the first move,

Call 973-808-2882

or e-mail us today.

Have you ever felt as if your IT provider decided what you needed before speaking with you?

 

Only by taking the time to understand your challenges and your goals can we achieve ours: to do what's best for you.  We have no manufacturers sales quotas or stock rooms full of inventory, so what we recommend to you is what's best for you, not us.

Your trust is our greatest asset.

Some clients have been with us for nearly 25 years.   Why?  Because relationships matter. And, like all good relationships, ours are based on trust.

 

Without trust, everything is tougher, time is wasted and progress suffers.

 

With trust, life gets easier.

  • The need for oversight is reduced
  • Confidence is boosted
  • Research is quicker
  • Decisions become easier
  • Progress happens!

 

At Managed Technical Services we don't expect clients to trust us because we said so. We know we have to earn it AND maintain it.

Trust is the cornerstone of our relationships with our clients.

Consider the value of your company data and resources, and the damage that could happen if mis handled.

If you don't have 100% trust your IT provider, replace them immediately.

Trust between you and your IT provider means you have one less thing to worry about. You'll find yourself focusing on what matters.

Our single greatest asset is the trust our clients have in us.

AT MTS we test everything before we ever suggest it for a client

Tried and True

There are millions of products and services available today;  some boast incredible results or amazing savings.

 

Which ones actually live up to their hype?

How is a business owner supposed to sort through the noise and determine which solutions actually work?

 

You don't have to.  Just leave it to MTS.

 

If we offer it to you, it's tried and true!

What were once "good ideas to consider in the future", are now Must-Have tools to remain competitive.

Or are they?  Lets us help you find out.

Rest assured, before we offer it to you, we're sure of how it works and how to fix it.  We've tested it, broke it, fixed it, and retested it.  We probably use it ourselves.

To benefit from our insights, call 973-808-2882 or e-mail us today. We may have tested what you're considering

The manufacturers you trust.

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Managed Technical Services provides computer support, network monitoring, remote maintenance, and installation services to small and medium sized business in all of New Jersey,  New York City  and eastern Pennsylvania.   Additionally MTS provides on-site support services in Morris, Essex, Passaic, Bergen, Union, Somerset, Middlesex and Monmouth County, New Jersey and New York City, Bronx, White Plains, West Chester and Rockland County, New York.

 

Managed Technical Services specializes in all aspects of computer support including Network Monitoring, Installation, Maintenance and support, Computer maintenance, repair.  Additionally  MTS provides  IT consulting services, Web Development and Hosting services, Telephone System Design, Installation, maintenance and support, Surveillance System Design, Installation, Maintenance and support.

 

MTS is a different kind of IT firm, -- we put ourselves in your shoes.  Only by seeing things from your perspective can we understand your real needs.

Everyday Technology is providing new products and services to better manage your business.

At Managed Technical Services, we filter out the junk, test what's left and deliver the products and services that will make your business safer, faster, more efficient and more profitable.

Managed Technical Services, Inc. 70 Bloomfield Ave  Pine Brook NJ 07058

v 973-808-2882 f. 973-244-7999  E-mail us

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