No One In Our Office Wastes Any Time On IT Issues!

For us MTS provides reliability & responsiveness. Since they’ve been monitoring and managing our network, the system is very reliable. When problems arise, MTS responds quickly to minimize down time. When we changed, we moved IT problems off our desk onto MTS’s desk, we now have the reliable professional help we need at a fair price.

Principal
Piro, Zinna, Cifelli, Paris & Genitempo LLC.
Managed Technical Services, Inc.
5 / 5 stars

We Immediately Discovered International Hackers Actively Trying To Penetrate Our Network.

Immediately upon implementing the security changes that MTS recommended during our cyber-security audit we discovered international hackers actively trying to penetrate our network.

I never considered our business a target, but clearly, we were on their radar.  I recommend a cyber-security audit everyone whether they think they’re a target or not.

President
Mennella’s Poultry Copmpany, Patterson NJ.
Managed Technical Services, Inc.
5 / 5 stars

It Became Extremely Obvious That We Are In A Vulnerable Position

Prior to our meeting with MTS I had always thought that we were too small and did not have the data that hackers were looking for. After having a network audit done on our systems, I realized that we have many points of vulnerability. I was also enlightened to the fact that hackers are not in seek of just strictly credit card numbers or personal identity information, they target anything that has value to an individual or business. After meeting with MTS it became extremely obvious that we are in a vulnerable position, and in need of smarter more advanced protection. MTS was able to suit all of our protection needs, and give us the confidence that our business is well secured from the unknown that is hacking.

Power Electric Co., Inc.
Managed Technical Services, Inc.
5 / 5 stars

One Call And They "Own It" From Start To Finish

Since MTS has been managing our network it's “worry free” and I trust them to the fullest extent. Compared to other firms, MTS is extremely quick to respond and resolve issues. They always follow through. We are not very technical but when MTS gets our call, they understand whatever issue we are trying to describe. They take responsibility for any job or problem from start to finish. I would (and do) tell other businesses to go with MTS for peace of mind; they are the “pinnacle” of IT companies. We have developed a mutual, friendly and professional relationship with MTS.

Treasurer
UFCW Local 1245
Managed Technical Services, Inc.
5 / 5 stars

MTS Ensures The Infrastructure Supports The Business Plan.

MTS understands what makes a business run, and ensures that infrastructure supports the business plan.

They always provide trustworthy advice and have a long track record of delivering timely and reasonably priced network management and support.

Managing Partner
Accordant Company LLC.
Managed Technical Services, Inc.
5 / 5 stars

Response Times Second To None!

The response time for MTS is second to none.  When we call with an issue, they are able to solve the problem over the phone or are there same day. They really understand the products that they sell.  Service is excellent. We wouldn’t go anywhere else.

Office Manager
Brockwell Carrington Contractors, Inc.
Managed Technical Services, Inc.
5 / 5 stars

MTS Saved our A..!

We are all completely dependent on our technology. When something goes wrong, it has to be addressed immediately. When hurricane Sandy flooded our shop, it was MTS that saved our a-- with a replacement server and immediate data recovery from the backup process they installed just a few months earlierI would definitely recommend MTS to anyone looking for solid network management and a company to watch their back.

President
Custom Steel Contractors, Inc.
Managed Technical Services, Inc.
5 / 5 stars

7+ Years With Zero Down Time!

The biggest benefit of using MTS is our complete faith and confidence in our network. Our systems are monitored and maintained on a daily basis and as a result we don't have any down time.  Their responsiveness and honest advice are a big plus in comparison to other firms I’ve dealt with.

They clearly focus on our bottom line before theirs which as the CFO, I appreciate.

MTS Clients can expect honest feedback, excellent advice, and outstanding reliability.

CFO
Landmark Fire Protection
Managed Technical Services, Inc.
5 / 5 stars

Our Office and Manufacturing Technology Relocation Completed Ahead Of Schedule And Under Budget

MTS has taken the time to fully understand our business and its technology needs. This became overwhelmingly apparent this past year when we moved our office and production shop.  MTS was with us at every turn from pre-project research and planning in a consulting capacity to being on the job with sleeves rolled up working right alongside us.  Bill’s knowledge and willingness to get involved in anything and overcome hurdles was very helpful in the success of our move. Our production shop was up and back in production on schedule. We were very grateful to have MTS with us through this process.

Project Manager
Independent Sheet Metal Co.
Managed Technical Services, Inc.
5 / 5 stars

If We Have IT Issues, MTS Repairs Them Before They Have Any Impact On Our Productivity

MTS’ speed in responding to and resolving problems is above that of any other firm we’ve used.  They always listen to our concerns and address them in the most cost effective manner.

With MTS you can’t go wrong. They’re knowledgeable, friendly, easy to work with and responsive.  Problems are identified and addressed, many times before we’re aware of them.

Piro, Zinna, Cifelli, Paris & Genitempo LLC.
Managed Technical Services, Inc.
5 / 5 stars

Feels Like You’re Dealing With A Trusted Family Member

I have been a customer of MTS for the past 16 years and have never once ever considered going anywhere else for my network management or telephone needs. They have always been there when I needed them from completely new server installations to assisting with minor problems as they come up from day to day operations. The best part is that you can pick up the phone and feel like you are dealing with a trusted family member! They are up to date with the latest technology and always have suggestions that are cost effective.

President
Adventure Travel Inc.
Managed Technical Services, Inc.
5 / 5 stars

Rob Was A Lifesaver And Lori Is Super!

MTS has managed our network for more than 13 years. When I first started here, Rob was a lifesaver. He patiently walked me through everything I needed to know. Since that time, MTS has always been there for all our needs with quick and professional support by friendly people who are willing and able to communicate using terms I always understand. Lori is super to work with.

I have, and will continue to, recommend MTS to anyone looking for an IT firm. I trust MTS.

Office Manager
Sprinkler Fitters Local 696
Managed Technical Services, Inc.
5 / 5 stars

Peace Of Mind And Complete Confidence

The Peace of Mind that comes from knowing our Timberline database, construction drawings and e-mail are secure, permanently captured and redundantly backed up and that we are prepared to quickly overcome any issue from minor to major is the biggest benefit of having MTS on our team.

MTS is attentive to our needs, super responsive and always know exactly what they are doing. That they explain technical issues in a user friendly way and are so easy to talk to is icing on the cake. We’ve been using MTS exclusively for all our network and telecom needs for over 17 years.

Partner
Landmark Fire Protection Inc.
Managed Technical Services, Inc.
5 / 5 stars

Real People Providing Real Customer Service!

MTS expertly monitors and manages our network and backup-and-disaster & recovery needs so we can concentrate on our construction business, not IT issues. Their personalized service and concern for our needs is evident in everything they do both in the office and on the job sites. They’re always helpful, even when it’s outside their job description. (I.E. the AS400 system). The backup process they designed and implemented has proven to be a life saver.

MTS delivers as promised, with personalized service & support above and beyond our expectations. Most issues are corrected remotely, but there is never an issue getting someone on site when needed. Real customer service! We are never put on hold or forced through numerous call-system prompts. All calls are answered quickly. An incident ticket is created right away and work on the issue begins almost immediately.

Also MTS follows up to ensure that the issue has been corrected and the user is satisfied.

Project Manager
Joseph A Natoli Construction
Managed Technical Services, Inc.
5 / 5 stars

With The Insights Provided By MTS, We Are Confident Our IT Decisions Support Our Business Goals.

With MTS, prompt service and unquestionable knowledge is only a call away.

Their advice is always spot on, even when we don’t like it.

They are simply the best IT firm I’ve ever used.

Controller
Power Electric Co., Inc
Managed Technical Services, Inc.
5 / 5 stars

A Bentley vs. A Buick

MTS handles all of our day-to-day computer operating issues, thereby allowing us to focus on our core business, and not peripheral issues unrelated to generating corporate profits. MTS has exceptionally short response time compared to most other IT companies. We never find ourselves waiting for IT support. MTS fixes our issues remotely, in short order, and we are back in business.

MTS is the difference between a ‘Philly Cheesesteak” and a cheesesteak in South Dakota; the difference between flying in your own Gulfstream G650 and flying coach on a commercial airline; the difference between driving a Bentley versus a Buick. If you’ve never been exposed to the best, you may think you have good IT service, but once you’ve experienced MTS, you understand the difference. (Wow – Thanks Mark, Bill)

Managing Partner
DeMattheis Investments, LLC.
Managed Technical Services, Inc.
5 / 5 stars

Having MTS Manage The Network Frees Me To Manage My Projects

Knowing that MTS will immediately respond to our needs and is always available to manage our servers and networks is a huge weight taken off my shoulders. Using MTS at other places I’ve worked made it a no-brainer when I started my business. They have been with me from the beginning. MTS is very responsive, courteous and explain any issues or concerns in detail so I always understand my options.

T&R Alarm & Electric Systems, Inc.
Managed Technical Services, Inc.
5 / 5 stars

MTS Is More Responsive Than Our Internal IT Staff Was

MTS is the first firm we’ve used since outgrowing our internal ability to manage our network.  It’s a big benefit knowing that we’re protected from problems, and MTS is always ready and able to help.
It takes just one phone call and EVERYTHING gets taken care of.

Office Manager
Piergrossi & Peterman LLP.
Managed Technical Services, Inc.
5 / 5 stars

Under MTS' Watch, System Reliability Went From 62% To 100%

The biggest benefit is knowing that if we have a question or problem, you or your people are always ready and able to help.Reliability & responsiveness. The system is very reliable with MTS’ service & when problems arise, MTS responds quickly to minimize down time.

Partner
Piergrossi & Peterman LLP.
Managed Technical Services, Inc.
5 / 5 stars

Calm In The Heat Of Chaos.

We’ve not been able to create a problem which MTS couldn’t resolve the same day we created it. Not incidental to that result is the calm and reassuring demeanor of the staff at MTS. No matter how freaked out we are here, the MTS team quickly figures out the solution and they calmly walk through the steps necessary to resolve the problem.

Owner
Valley Entertainment Records
Managed Technical Services, Inc.
5 / 5 stars

MTS Understands Our Needs First, And Suggests The Right Solution Second. That Should Be Commonplace But Rarely Is

We get more than a "phone system" with MTS. We get an amazing "resource" that includes exceptional customer service, technical support and unvarnished customer-focused consultation.

With other providers you can buy a phone system, with MTS you buy a technical resource to support your company that includes a phone system. The difference is substantial.

COO
NeuroAlert Services, LLC.
Managed Technical Services, Inc.
5 / 5 stars

In Healthcare Response Times Are Critical. MTS Is Always Right There!

Cost savings are what brought us to MTS, response times are what keep us there. They are always extremely fast regardless of the issue. Continuity is very big for us; MTS is so much better than the revolving door of techs we experienced in other firms. The personalities of the people we work with are also very important to us. The MTS staff members all have great personalities from top to bottom, that makes IT issues easier to deal with.

The service is second to none; MTS has an excellent knowledge base and provides great solutions to streamline your business as well as identifying cost savings.

Clifton Surgery Center
Managed Technical Services, Inc.
5 / 5 stars

IT Service At The Speed Of Sound

For the past 20 years I have relied on the quality service and professionalism of MTS. In a time of IT need, whether it’s a server issue or a desktop issue, I have the security of knowing that there’s someone ready willing and more than able to help.  MTS has helped me in so many ways and always exceeds my expectations. MTS provides service from professionals I feel I know and can COMPLETELY rely on to get the job doneThis is a service that is not provided in a one size fits all IT service firm and a huge value to companies moving at the speed of sound.

(Music Industry)

CFO
Hann Consulting Group LLC.
Managed Technical Services, Inc.
5 / 5 stars